What area do you service?

For Classic Parties, we only deliver to the following cities: Alamo, Bay Point, Benicia, Blackhawk, Clayton, Concord, Danville, Diablo, Lafayette, Martinez, Moraga, Orinda, Pacheco, Pittsburg, Pleasant Hill,  San San Ramon & Walnut Creek.

For Deluxe Parties, we service the following cities: Albany, Antioch, Alamo, Bay Point, Benicia, Berkeley, Blackhawk, Clayton, Concord, Danville, Diablo, El Cerrito, Emeryville, Hercules, Lafayette, Martinez, Moraga, Oakland, Orinda, Pacheco, Peidmont, Pinole, Pittsburg, Pleasant Hill, Pleasanton, Rodeo, San Ramon, and Walnut Creek.  See below for travel fees beyond these locations.

Is there a travel fee?

Classic Party packages include travel up to 50 miles total (this includes delivery and pickup).  A fee of $.60 per mile is charged for travel beyond this 50 mile zone.

Deluxe Party packages include roundtrip travel up to 50 miles total.  A fee of $.60 per mile is charged for travel beyond this 50 mile zone.

Event locations over 50 miles round trip will also incur an additional $40 service fee.

What should the children wear to the party?

It is suggested that girls wear a leotard or swimsuit to facilitate costume dressing in a group setting.  For our Twinkle Toes and Pixie Dust parties, I would recommend that the girls were tights.  And for the Spa party, it is recommended that the guests were light clothing to wear under their robes.  Boys may put on costumes over their clothes.

What happens if a guest arrives late?

Because our parties are based on a schedule, they work best when all guests arrive on time.  Please indicate on your invitations that guests are to arrive promptly.  Guests coming late may join the party at whatever point it has progressed to. This is necessary in order to provide the least amount of disruption to the party.  For every additional half hour the party carries over will incur a $50 fee.

Who takes care of a guest if they do not want to participate?

Guests who do not wish to participate will need to be attended to by the client or parent.  Social Butterfly is responsible for hosting your party and engaging the guests in a constant activity. It is the client's responsibility to monitor and take charge if a child becomes ill or does not wish to participate.

Do I still have to pay for a child even if they do not show up?

You will be charged for the final headcount you gave prior to the party, regardless of a child not showing.

Why don’t you offer parties for 3 years and under?

We are not experienced to plan around temperament at this age.  Our parties are structured, which is hard to maintain for children 3 and under.  We also provide many accessories that contain small parts and are not appropriate for children 3 years and under.  Our inventory includes breakable china and delicate linen that is not child safe or suitable – especially for the little adventurers.  If one of your guests is 3 and under, they must be supervised by an adult and is not permitted to use our equipment, no exceptions. 

Because you work with children, do you have a privacy policy?

Social Butterfly promises to adhere to the highest ethical standards in safeguarding any information received from persons age 16 or under (“children”).  Social Butterfly does not rent or sell customer information, including any information, which may be provided by children, to outside marketers. All photos used are for promotional purposes only and will not identify the child’s age, residence or name.

What about parents, siblings and unexpected guests?

Our party packages cover only the guest of honor and their guests. We will not be able to accommodate unexpected guests. Siblings (of any age), who are not guests of the birthday child, will not be permitted to use any equipment & must be supervised. Parents of guests are always welcome to stay and enjoy the fun If there is ample room without interference. Additional food and beverages for extra guests and parents is to be provided by the client.

What do I need to do for the party?

  a. Provide a safe and clean area for dress-up, and all activities.

  b. Provide a gathering place for parents of the guests who wish to stay

  c. Provide a smoke-free environment

  d. Please be that dogs/cats are kept clear from the party area

  e. Please leave us some space to park in your driveway or in front of your home
      where we will not be blocked in.

May I hold a party outdoors?

We may host parties outdoors, with the exception of Pop Star Diva and Rock with Hannah.  The table and chairs must be protected by the shade of a tree or covered patio, and the temperature doesn't exceed 75 degrees. We can provide a 10x10 canopy at an additional cost. The yard must be grassy and free of thorny bushes, mud, or standing water. We request that you do not water your lawn the day prior to the party or the morning of the party to protect the costumes.

What if I want to supply the food?

That is fine, however for purposes of maintaining the highest quality costumes, china, and table linens, we request that children consume refreshments that do not contain staining agents such as cola, tomato, dark berries, Kool-Aid, etc. The menu that we offer has been designed with this in mind. Although we understand that accidents can happen, you may be held liable for excessive damage to the costumes, linen or china sustained to Social Butterfly if supplying your own food.

Why is your party only  2 hours?

From experience, the ideal length of a party is about 2 hours for kids ages 8 and under. Parties usually longer than this results in a "meltdown" from kids who have waiting long enough to open presents or who are simply worn out from the over simulation and excitement. Since opening presents is not included in our itinerary, we are allowing that extra time for the birthday child to open gifts while we clean up.

How much time do you need to set up and clean up?

We will arrive to set up about 1.5 - 2 hours before the party start time. Clean up takes us 30-45 minutes

How far in advance do I need to reserve my party date?

It is best to reserve your date as far in advance as possible. We generally reserve dates as much as 90 days out. 

What happens if I have to cancel my party?

Once a deposit has been paid, parties may only be postponed.  We will gladly work with you to find an alternate party date for your consideration, based on availability.  If you choose to cancel our services for any reason, your deposit is non-refundable.

Gratuity & Tipping:

A gratuity is not included in your final invoice, but appreciated by our staff and entertainers.